Delivery Information

Delivery time is normally 5 to 10 working days depending on when your order is processed and the location you require the order to by ship to. Estimated delivery time are to be used as a guide only and commence from the date of dispatch, Islamic Saman is not responsible for any delays caused by any local customs clearance processes.

Any customs and import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.we have no control over these charges and cannot predict what they may be.

Islamic Saman provides free delivery on all items if your total order amount is Rs. 15000/- or more. Otherwise Rs. 90/- is charged as delivery charges in across india.in abroad as per tariff charge with the product.

Returns

Islamic saman store credit will be given for such returns. Items must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including polyester bags, hang tags on garments. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.

If the return is due to a size issue, it is the member’s responsibility to pay for return shipping. On our part we will give you a store credit. If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will reimburse the invoice value as well as the shipping charge you bear to return the package, up to a maximum of Rs 180/kg. All returns which are not valid will not be accepted and will be sent back.

Returns can be made by couriering the product(s) to islamicsaman.com

 

After validating your return request over phone we will send you an email authorizing a return. The mail will have a link that gives you access to the return shipping address label. You may simply print, fill with accurate information, paste the shipping address label on the package and courier it back to us. Please bear in mind that we should receive the return package within 10 days of us sending the authorizing email.

Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund or merchandise credit in the appropriate amount. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 15 days of our receiving of the return package from you. Refunds are made as follows:

1.     If the payment was made in cash then the refund is made in the form of a cheque.

2.     If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account from which the payment             was made.

3.     When a refund is to be made due to sizing issues from customer’s end (for apparel and footwear) then the amount is refunded in the form of store credits.

 

We will keep you updated on the status of your return at each step:

You can cancel your order by writing to us at islamicsaman@rediffmail.com. The cancellation will be effective within 12 hours and a confirmation email will be sent immediately.

 

As part of usual business practice, if we receive a cancellation notice and the order has not been packaged / shipped by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us.

 

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